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Level3 OC-192 Emergency Maintenance - Wed, Jan 3rd 2007, 10:20-10:50 PDT Print E-mail
Level3 did emergency maintenance (Tkt# 1798870) on the OC-192 SONET Link provides a portion of our IP transit. The circuit was generating critical errors and the fibers were literally removed and cleaned.

Since this event occurred in the middle of the Level3 network (and not adjacent to our network), the BGP routing session was not affected and the Level3 router was still advertising its routes to our routers. This meant that sites using routes from our other transit providers were operating normally, while many of those routing through the Level3 network were not accessible.

This effect was compounded by the fact that other networks also prefer Level3 to reach our network; their BGP routers were telling them that the Level3 network was intact.

The only way to force failover was to cut our connection to Level3, then re-route traffic over our remaining transit links.

This issue appears to be completed resolved and Level3 does not anticipate further maintenance being required on this circuit.

 

 
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UPS Maintenance Window - Urgent Control Board Replacement - Thu, Jan 4rd 2007, 18:20-20:30 PDT Print E-mail
Tomorrow, January 4th, at 6:00pm the engineering teams and Emerson Power Systems will be replacing a critical UPS logic board controller on the primary UPS system that supports the C3 colocation facility.

This replacement is being done as a preventative measure after routine tests on the system showed results that were slightly outside the normal operating parameters. As of this moment, we expect no issues from the UPS system, but we feel that scheduling the replacement as soon as possible is the most prudent choice at this time.

The maintenance window will begin at 6:00pm sharp and will last approximately 2.5 hours at maximum. A notification similar to this one will be sent as soon as the work is complete and the UPS system is back online.

Should you have any questions, please feel free to reply to this message or contact your account manager with any questions.

 

 
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